Business Excellence

The way we work is changing – but not fast enough. In the current challenging climate companies must serve their customers faster and more efficiently.  Now is the time to take steps not only to survive the present crisis, but also to plan for the longer term. 

I would like to share with you some of the key responsibilities the business owner needs to have for staying afloat in a changing world for achieving “business excellence”. I hope you find them useful.

A business owner is one who is responsible for building a scalable and sustainable business for his/her organisation to reduce owner dependency, increase the action consistently and enhance the results efficiently. 

Business is all about relationships. It is easy to forget that people do business with people they like, they trust, show genuine interest. Go out, meet them, shake hands, Do lunches. 

Business owner drives functional teams or personally executes certain business functions. Marketing, Sales and Operations should happen consistently. Functional heads drive business and owner focus on strategic growth. 

• Management – Strategic Growth, Creation of Business plan, Clarity of goals and roles, Performance Acceleration, get solutions to all business problems and overcome day today business challenges. 
• Marketing – Lead Generation, Networking with businesspeople, Better brand building and Focus on acquiring new customers. 

• Sales – Revenue generation and Creating positive cash flow. 
• R & D – Inventing new Products or Services
• Operations – Customer impact & Happiness.
• Accounts – Accurate insights and data to make decisions, Tax compliance. Reduction in overhead expenses, timely payment collections. 
• HR – Recruitment- People Competence Development and Happiness.

IMPROVING BUSINESS PROCESSES: 

Every time you improve your company’s business processes, you generate crucial benefits for your organisation in the form of cost savings, efficiency gains, greater customer loyalty and profitability. 

VALUE YOUR CUSTOMERS:

Customer satisfaction comes first. We should understand our client’s needs and exceed their expectations. Maximise value through innovation, better products, and services. Giving your customer what they want is the key to keep them happy. 

VALUE YOUR EMPLOYEES:

Make your team a part of your vision, If the People working in an organisation grows, the company’s growth will take care of itself. 

• Recognise talents and capabilities of your team. 
• Trust your team’s ability to get the job done. 
• Focus on results- let go of your need to get involved in how tasks are accomplished.  
• Consider delegation to develop the skills of your team. 
• Give freedom with clear guidelines. Be open and transparent. 
• Encourage achievements with awards and most importantly make them feel special.

The business owner must constantly learn about people and how to interact effectively with them. In the world of tomorrow, only those individuals and organizations will succeed who have mastered the art of customer satisfaction and on-going learning.

Srinivasa K

Basavanagudi Chapter